Privacy Policy

Last updated: 03 March 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either 'the Company', 'We', 'Us' or 'Our' in this Agreement) refers to cyndrella, .
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: India
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to cyndrella
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read 'Where can I change the settings for disabling, or deleting local shared objects?' available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be 'Persistent' or 'Session' Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the 'Last updated' date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: helpcyndrella@gmail.com

Privacy Policy to demonstrate that it is committed to implementing measures designed to protect the privacy of those using our services & accessing this website www.cyndrella.com under the applicable laws and regulations. 

This Privacy Policy applies to your Personal Data which is processed by us, whether electronic or physical mode. In this Privacy Policy, the expression 'Data Subject; 'Personal Data; 'Controller; 'Processing' and 'Processor' shall have the meanings given to the applicable privacy laws.

We are authorized to treat data privacy seriously. You must know exactly what we do with your Personal Data.

Throughout this document, "us", "we" "our", "ours", refer to cyndrella.com. Where we have said 'you' or 'your', this means YOU.

WHO WE ARE
The domain name www.cyndrella.com ("cyndrella.com" or "Site" or Platform) is owned by cyndrella.com under the Companies Act, 2008.

Collection of Personally Identifiable Information

We collect personally identifiable information (name, email address, phone number, etc,) from you when you create a free account with the Website. While you can browse some sections of our website without being a registered member, certain activities (like placing an order) do require registration. We do use your contact information to send you our offers based on your previous order. We may also maintain a record of your product interest & acquire information about you for our present and/or future affiliates.
INFORMATION YOU GIVE US:

We store & receive any information you provide while using cyndrella.com, or give us in any other way. You can also choose not to provide certain information, but then you might not be able to use cyndrella.com. We only use the information that you give for such purposes as creating your account, processing your transactions, communicating with you, and responding to your request.

INFORMATION FROM OTHER SOURCES:

We might receive information about you from other sources, such as address information and updated delivery from our carriers, which only we use to correct our records & deliver your next purchase more easily.
Collection of Sensitive Personal Data or Information

We collect & you may provide us with personal information and/or sensitive personal information or data as understood under the IT Act and IT Rules. In addition to such information or personal data, you may also provide us with information like financial information such as credit card, bank account or debit card, or other payment instruments details, password, physical health condition, sex, medical history, etc. (collectively "Sensitive Information") for availing the services at our website.

CATEGORIES OF PERSONAL DATA

Categories of Personal Data collected and processed by us are as follows;
Demographic & Identity data

 Contact details such as name, email address, contact number, shipping address, country, date of birth, profile picture

 Open data and public records such as information about YOU that is openly available on the internet

 Details such as Transaction amount, Bank Name, Card Type, Card number

Online Identifiers and other Technical Data

 Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet

 Technical details such as device information, location, and network carrier when you use our mobile applications

 Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages, and calls

 Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

CONSENT

By using the Website and/or by providing your information, you consent to the collection & use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
PURPOSES OF GATHERING YOUR PERSONAL DATA

We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:
PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES

We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products & services, and promotional offers.
PROVIDE, TROUBLESHOOT, AND IMPROVE cyndrella.com

We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of cyndrella.com. 
RECOMMENDATIONS & PERSONALIZATION

We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences and personalize your experience with cyndrella.com.
COMMUNICATE WITH YOU

We use your personal information to communicate with you in relation to cyndrella.com via different channels (e.g., by phone, e-mail, chat).
ADVERTISING

We use your personal information to display interest-based ads for features, products, and services that might be of interest to you. 
LAWFUL BASES OF PROCESSING YOUR PERSONAL DATA

We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:

 You have explicitly agreed to us processing your Personal Data for a specific reason

 The processing is necessary to perform the agreement we have with you or to take steps to enter into an agreement with you

 The processing is necessary to be in compliance with our Legal Obligations

 The processing is necessary for the purposes of a legitimate interest (“Legitimate Interest”) pursued by us, such as

 to provide services to you,

 to evaluate, develop or improve our products and services

Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES

A "cookie" is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. the Website places both permanent and temporary cookies in your computer's hard drive. Website cookies do not contain any of your personally identifiable information.

We use cookies, permissions, and other trackers in our website, web-based properties, and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services.

Below are the categories of cookies used on our website along with a description of what they are used for Strictly Necessary.

These cookies are needed to run our website, to keep it secure if you are logged on, and to obey regulations that apply to us.

If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.

Functional

These cookies are used for remembering things like:

 Your user ID on the log on page

 Your region or country

 Your preferred language

 Accessibility options like large font or high contrast pages

Performance

These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:

 Improve the performance of our services

 Improve the products we provide

Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary cookies' may cause certain parts of our website to remain inaccessible to you.

We use other tracking mechanisms in addition to the above

 Pixel Tags

 Log Files

 Visitor analytics

DO NOT TRACK

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals. 
PERSONAL DATA DISCLOSURE

cyndrella.com contains third-party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. These third-party sites have separate and independent privacy policies.
cyndrella.com USES THREE TYPES OF SDKs:

SDKs

 Purpose

 Analytics

 Analyze in-depth detail about the visitors on our app

 Settle errors

 Better target users and

 Provide push notifications and digital ads to the users

 Example-Clevertap,Appsflyer,Crashlytics, Gamooga

Payment

 Complete customers’ payment transaction Example – PayU, Razorpay, Cashfree

Login

 Help users login at cyndrella.com Example – Google, Facebook.

We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data that is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.

We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Reasons for disclosing your Personal Data to other parties:

We may disclose your Personal Data to others where it is lawful to do so including where we or they:

 need to provide you with products or services

 where you have initiated a payment

 have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,

 have a requirement in connection with regulatory reporting, litigation, or asserting or defending legal rights and interests

 have a legitimate business reason for doing so

 want to send you information and promotional material regarding our products and services,

 have asked you for your consent to share it, and you’ve agreed

 Improve your online experience by using our product.

To whom your Personal Data may be disclosed:

We may disclose your Personal Data for the above purposes to other parties including:

 Partnering vendor brands, Other group companies, and any subcontractors, agents, or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors, and officers)

 Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors, and any party appointed or requested by our regulators to carry out investigations or audits of our activities

 Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Data as per the applicable law, courts, judicial and quasi-judicial authorities, and tribunals, arbitrators, and arbitration tribunals

 Overseas regulators

 Anybody else that we’ve been instructed to share your Personal Data with by you 

CROSS-BORDER DATA TRANSFER

Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy. 

You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar processes. In addition, several countries have agreements with other countries providing for the exchange of information for law enforcement, tax, and other purposes.

If we transfer your Personal Data to third parties for purposes stated in this Privacy Policy, we will use our best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Data is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.
DATA SECURITY

We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies. 
RETENTION AND DISPOSAL OF DATA

We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.
LINKS TO OTHER WEBSITES

Our website may contain links to websites of other organizations. This privacy policy does not cover how that organization processes Personal Data. We encourage you to read the privacy policies on the other websites you visit.
CHILDREN’S PRIVACY

Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors.
YOUR RIGHTS AS A CUSTOMER

We understand that when you interact with cyndrella.com, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of privacy info@cyndrella.com.in
CONTACT US

For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:

Contact Email Address: info@cyndrella.com.in
NOTIFICATION OF CHANGES

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.